Privacy Policy

Effective Date: December 10, 2025

Last Updated: December 10, 2025

This Privacy Policy describes how Logistics Customer Portal ("we", "our", or "us") collects, uses, and protects your personal information when you use our logistics services platform.

Our website address is: pindu.vn

Contact Information: For any privacy-related questions, please contact us at [email protected]

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you submit information through our contact forms, we collect the information you provide such as your name, email address, phone number, company information, and message content. This information is used to respond to your inquiries, provide logistics services, and maintain customer relationships.

We may also collect additional information relevant to logistics services such as shipping addresses, cargo details, and delivery preferences to better serve your logistics needs.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use analytics tools (such as Google Analytics) to understand how visitors interact with our website. These tools collect information such as your IP address, browser type, pages visited, time spent on pages, and referring websites.

This data helps us improve our logistics platform, optimize user experience, and better understand our customers' needs. The analytics data is anonymized and aggregated, and we do not use it to personally identify individual users.

Who we share your data with

We may share your personal information with the following parties:

• Logistics Partners: Shipping companies, warehouses, and delivery services to fulfill your logistics needs
• Service Providers: Third-party vendors who help us operate our platform (payment processors, cloud hosting, customer support)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In case of merger, acquisition, or sale of business assets

We ensure all third parties maintain appropriate data protection standards and use your information only for the specified purposes.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: [email protected]
• Phone: +84 (0) 789415568
• Address Ha Noi:No14A/553 Giải Phóng- Hoàng Mai - Hà Nội
• Address Ho Chi Minh:No 160/1/3 Phan Huy Ích - P12- Quận Gò Vấp - TP HCM
• Address China:范江66 15577153968 广西壮族自治区 崇左市 凭祥市 大象路那勤131号
• Business Hours: Monday - Friday, 8:00 AM - 6:00 PM (GMT+7)

We will respond to your inquiries within 30 days of receipt.

Additional information

How we protect your data

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Employee training on data protection practices
• Regular backups and disaster recovery procedures

What data breach procedures we have in place

In the event of a data breach that may affect your personal information:

• We will assess the breach within 24 hours of discovery
• Affected users will be notified within 72 hours when feasible
• Relevant authorities will be notified as required by law
• We will provide clear information about what data was affected
• Steps to mitigate potential harm will be communicated
• We will implement additional security measures to prevent future breaches

What third parties we receive data from

We may receive information about you from the following sources:

• Logistics Partners: Shipping status, delivery confirmations, and tracking information
• Payment Processors: Transaction status and payment verification
• Social Media: If you connect your social media accounts
• Public Databases: Company information for business verification
• Marketing Partners: With your consent, for promotional purposes

What automated decision making and/or profiling we do with user data

We use automated systems for the following purposes:

• Fraud Detection: Automated screening for suspicious activities
• Service Optimization: Route optimization and delivery scheduling
• Risk Assessment: Cargo and shipping risk evaluation
• Personalization: Customized service recommendations based on usage patterns

You have the right to request human review of any automated decisions that significantly affect you.

Industry regulatory disclosure requirements

As a logistics service provider, we comply with relevant regulations:

• Vietnam Personal Data Protection: Compliance with Vietnamese data protection laws
• International Shipping: Customs and international trade regulations
• Transportation Safety: DOT and safety compliance requirements
• Financial Regulations: Anti-money laundering and financial reporting

We may be required to disclose certain information to regulatory authorities for compliance purposes.